Our products are shipped separately according to your order. If your command contains, for example, two articles in two different warehouses, you will receive two deliveries. You will receive the rest of the command shortly.
We are sorry to hear that. Simply send us a picture of the damaged article in question to the email address: email@example.com and we will send you a similar article of replacement as quickly as possible.
We apologize for the delay. Sometimes, the international shipping may take more time than anticipated because of the customs clearance. You can track your order and see where it is located at any time. If you still feel that you need assistance with the tracking of your package, please communicate with us by e-mail to the following address: firstname.lastname@example.org.
We are doing our best to solve all the problems that our customers could have with our articles. If you want to receive a refund on your order, we can, of course, make the payment, if the request is made in the 30 days following the date of the order and that the product or products concerned are not opened. For more information, please read our refund policy.
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